FAQ

WHY COCONUT WAX?

Coconut wax is sustainable, unlike paraffin wax. It is a renewable resource that uses no pesticides or fertilizer to grow. Coconut wax candles have an outstanding scent throw and are clean-burning, meaning they produce no harmful chemicals when lit.

ARE YOUR FRAGRANCES ALL NATURAL AND PHTHALATE FREE?

 While most of our candle fragrances are phthalate free and paraben free, high-end luxury fragrances of superior quality, they are not all 100% natural. The majority of our candle fragrances contain a combination of essential oils and fragrance oils that are formulated for optimum performance in a candle. Synthetic fragrances are much stronger, longer lasting, and more complex than all-natural fragrances, as well as being just as safe to use. Synthetic fragrances are also easier to manufacture as their components are much more consistent when produced, whereas natural ingredients can produce unpredictable results, just as anything in nature would.

WHY DOESN’T MY CANDLE SMELL AS STRONG AS IT USED TO?  

 Sometimes, people can become “nose blind” or have “odor fatigue” to a fragrance.  This condition can result from constant exposure to an aroma over a long period of time, such as using the same home fragrance every day for weeks, months, or years. To counteract “nose blindness,” we recommend having different home fragrances room-to-room if possible or changing them periodically every couple of months.

DO YOU OFFER COUPONS, DISCOUNTS OR SALES?   

Throughout the year, we will offer special discounts and sales. Be the first to know by signing up for our email notifications!

HOW DO I KNOW WHEN MY ORDER WILL SHIP?

Orders are shipped within 2 to 3 business days following the day the order was placed. Orders are not processed nor shipped on weekends. Once an order has shipped, an email will be sent with tracking information.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we only ship to U.S. addresses, and unable to ship to P.O. Boxes.

WHAT IS YOUR RETURN/REFUND POLICY?

Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items that may have been damaged in transit. In the rare event that this occurs, please send your information including your order number and name of product along with a picture of the damage in question to cs@grantedbydesign. After review, a member of our Customer Care team will be in contact with you regarding possible options. Returns, refunds, or replacement products for reasons other than damage incurred during shipping cannot be accepted.

For Further Questions

Email your questions to: cs@grantedbydesigns.com